Law Firm Answering Service & Legal Intake | Borne Systems
/// LEGAL INTAKE

Every caller is a client you haven’t signed yet.

An intake line for law firms that answers every call around the clock, runs your new-client screening, books the consultation, and flags the urgent matters — so the next client doesn’t end up at the next firm.

See plans →Hear the intake demo: (475) 675-8496

The call you miss is the client you lose

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A prospective client with a real legal problem doesn’t leave a voicemail and wait — they call the next firm that picks up. When intake rings during a hearing, after hours, or over lunch, that case walks. An intake line closes the gap without adding a front-desk hire or an after-hours service that reads from a generic card.

What it handles

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Answer
Picks up every intake call
First ring, day or night. Every prospective client reaches a real conversation instead of voicemail or a busy line.
Intake
Runs your new-client script
Asks the questions your firm asks — matter type, parties, timeline, urgency — and captures it cleanly for your team.
Book
Schedules the consultation
Checks availability and books the consult directly into your calendar while the caller is still on the line.
Route
Escalates what is urgent
Flags time-sensitive matters and potential conflicts to your team, and logs every other call to your CRM or case system.

How it works

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01
We learn your intake
How your firm screens new callers today, what you ask, which matters you take, and how consultations get booked. The intake agent is built around your process — not a generic script.
02
We configure and connect it
The Vapi-powered voice agent is wired to your intake line, calendar, and CRM or case-management system, with your screening questions and routing rules.
03
It answers from day one
Every caller screened, booked, and logged. Your team gets qualified consultations and clean intake records instead of missed calls.

Plans

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$197
/month

Silver

  • ✓300 minutes/month ($0.25/min overage)
  • ✓One calendar (Google Workspace or Microsoft 365)
  • ✓Intake logged to your CRM
  • ✓1 dedicated phone number
  • ✓Setup in 5 business days
MOST POPULAR
$297
/month

Gold

  • ✓750 minutes/month ($0.20/min overage)
  • ✓Both Google Workspace + Microsoft 365 calendars
  • ✓Two-way CRM sync
  • ✓QuoteHook included ($49/mo value)
  • ✓24/7 SLA on urgent issues
  • ✓Setup in 3 business days
$397
/month

Platinum

  • ✓1,500 minutes/month ($0.18/min overage)
  • ✓Multi-calendar routing
  • ✓Two-way sync to any major CRM or case system
  • ✓Custom voice and branding
  • ✓Monthly call review with Geele Evans
  • ✓White-glove setup in 2 business days

It runs your intake — it does not give legal advice. Not sure which plan fits? Book a free 15-minute call → SMS-based caller confirmations require Twilio A2P 10DLC approval (one to three weeks); voice intake goes live within the standard setup window.

Questions, answered

Does it give legal advice?

No. It runs your intake script — captures the caller’s details, the matter type, and the urgency, then books a consultation with your team. It never offers legal advice or opinions.

Can it handle conflict-check information?

Yes. It collects the names and matter details your intake process needs so your team can run a conflict check before the consultation, and flags anything you tell it to escalate.

What happens to after-hours and weekend calls?

It answers 24/7 — nights, weekends, court days, and the lunch hour — so a prospective client never lands in voicemail and calls the next firm on the list.

Do we keep our existing intake number?

Yes. Forward your current intake line or use a dedicated number we provision. Callers never see a change.

How much does it cost?

Plans start at $197/month (Silver, 300 minutes). Gold is $297/month and Platinum is $397/month, adding more minutes, calendar and CRM integrations, and a monthly call review. Setup is included.

How fast can it go live?

Voice intake goes live in 2 to 5 business days. SMS-based caller confirmations require Twilio A2P 10DLC carrier approval (one to three weeks) — we handle that registration for you.