Privacy
Policy

1. Introduction

Borne Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bornesystems.com and use our automation services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, and company name submitted through our contact forms.
• Communications: Any messages, inquiries, or feedback you send to us.
• Account Data: Information provided when setting up services with us.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, click patterns, and referring URLs.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies: We use essential cookies to ensure our website functions properly. See Section 6 for details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you service-related communications and SMS messages you have opted in to receive
• Analyze usage patterns to improve user experience
• Protect against fraud and unauthorized access
• Comply with legal obligations

3a. SMS Messaging

By providing your phone number and checking the SMS consent box on our SMS sign-up form, you agree to receive text messages from Borne Systems LLC. These messages may include appointment reminders, service updates, and follow-up notifications. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for help. For support, email [email protected].

For clients using our automated messaging services (including QuoteHook): Text messages sent through our platform are dispatched on behalf of and in the name of the subscribing client business. Each subscribing client is solely responsible for obtaining all required prior express written consent from their customers prior to any automated outreach, in compliance with the Telephone Consumer Protection Act (TCPA) and applicable state laws. Borne Systems LLC acts as a technology service provider and is not the sender of these messages. Consumers may opt out of messages at any time by replying STOP. Opt-out requests will be honored within 10 business days.

4. Data Sharing and Disclosure

We do not sell your personal information. Mobile information collected for SMS messaging — including your phone number and consent — is never shared with third parties or affiliates for marketing or promotional purposes, and SMS opt-in data is not shared with any third party except subcontractors directly supporting message delivery. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our services (e.g., hosting, analytics) under strict confidentiality agreements.
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Consent: With your explicit consent for any other purpose.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. Our infrastructure follows a zero-trust architecture model to ensure your data remains protected at every layer.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses essential cookies necessary for basic functionality. We do not use third-party advertising cookies. Analytics cookies (if any) are configured to anonymize IP addresses and respect Do Not Track signals.

You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, it is securely deleted or anonymized.

9. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party platforms. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Effective Date." Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: