Voice Receptionist for Service Businesses | Borne Systems
/// VOICE RECEPTIONIST

The receptionist that never misses a call.

A voice receptionist that answers every call around the clock, qualifies the lead, books the job on your calendar, and routes the emergencies — so the phone stops costing you work.

See plans →Hear it live: (203) 780-5527

A missed call is a missed job

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For a service business, the phone is the front door. When it rings during a job and nobody picks up, that caller doesn’t leave a voicemail — they call the next name on the list. A voice receptionist closes that gap without adding a hire, a desk, or an after-hours shift.

What it handles

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Answer
Picks up every call
Day or night, first ring, no hold music. Every caller reaches a real conversation instead of voicemail.
Qualify
Sorts the lead from the noise
Asks the right questions, captures the job details, and flags the ready-to-book caller from the tire-kicker.
Book
Puts jobs on your calendar
Checks availability and books directly into Google Workspace or Microsoft 365 while the caller is still on the line.
Route
Escalates what is urgent
Sends the emergency call to you or an on-call line, and logs everything else to your CRM for follow-up.

How it works

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01
We learn how your phone actually works
Who answers today, what callers ask, how jobs get booked, and where calls fall through. The voice agent is built around that — not a generic script.
02
We configure and connect it
The Vapi-powered voice agent is wired to your calendar, CRM, and number, with the questions and routing rules your business runs on.
03
It answers from day one
Every call handled, qualified, and logged. You get the booked jobs and the call records; the busywork disappears.

Plans

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$197
/month

Silver

  • ✓300 minutes/month ($0.25/min overage)
  • ✓One calendar (Google Workspace or Microsoft 365)
  • ✓Call logging to your CRM
  • ✓1 dedicated phone number
  • ✓Setup in 5 business days
MOST POPULAR
$297
/month

Gold

  • ✓750 minutes/month ($0.20/min overage)
  • ✓Both Google Workspace + Microsoft 365 calendars
  • ✓Two-way CRM sync
  • ✓QuoteHook included ($49/mo value)
  • ✓24/7 SLA on urgent issues
  • ✓Setup in 3 business days
$397
/month

Platinum

  • ✓1,500 minutes/month ($0.18/min overage)
  • ✓Multi-calendar routing
  • ✓Two-way sync to any major CRM
  • ✓Custom voice and branding
  • ✓Monthly call review with Geele Evans
  • ✓White-glove setup in 2 business days

Not sure which fits? Book a free 15-minute call → SMS-based caller confirmations require Twilio A2P 10DLC carrier approval (one to three weeks); voice answering goes live within the standard setup window.

Questions, answered

How much does a voice receptionist cost?

Plans start at $197/month (Silver, 300 minutes). Gold is $297/month and Platinum is $397/month, adding more minutes, both calendar platforms, CRM sync, and a monthly call review. Setup is included in every tier.

How fast can it go live?

Voice answering goes live in 2 to 5 business days depending on tier. SMS-based caller confirmations require Twilio A2P 10DLC carrier approval, which takes one to three weeks — we handle that registration for you.

Will it work with my calendar and CRM?

Yes. It books appointments straight into Google Workspace or Microsoft 365 and logs every call to your CRM. Gold and Platinum connect both calendar platforms and sync two-way.

What happens when it cannot answer a question?

It captures the caller’s details, books a callback, or routes urgent calls to you or an on-call line. No caller is left stranded and nothing goes to voicemail limbo.

Do I keep my existing phone number?

Yes. Forward your current number or use a dedicated number we provision for you. Your callers never see a change.

Is it really available 24/7?

Yes. It answers nights, weekends, holidays, and overflow when your team is already on a job or on another line.