HVAC Answering Service — Never Miss a Service Call | Borne Systems
/// HVAC

No heat at 6am is a booked job — if someone answers.

An answering service for HVAC companies that picks up every call day or night, sorts the emergency from the routine, and books the service call — so the no-heat call doesn’t become your competitor’s install.

See plans →Hear it live: (203) 780-5527

The no-heat call goes to whoever picks up

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When the furnace dies on the coldest night of the year, the homeowner calls down the list until someone answers. If your line rings out — because every tech is on a call during the cold snap — that emergency, and the system replacement behind it, goes to the company that picked up. Peak season is exactly when you can least afford to miss the phone.

What it handles

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Answer
Picks up through the surge
First ring at 2am or during the first freeze when every line is lit. No hold music, no voicemail, no missed emergency.
Triage
Sorts emergency from routine
No-heat and no-cool get flagged as urgent; tune-ups and maintenance get booked. Your techs stop fielding non-urgent calls on the truck.
Book
Drops it on the dispatch calendar
Captures the address, system, and symptom and books the service call straight into your calendar while the caller is on the line.
Route
Escalates the real emergencies
Sends true no-heat/no-cool calls to your on-call tech, and logs everything else to your CRM for the morning.

How it works

03 — 04
01
We learn how your phone works
Who answers today, what callers ask, how jobs get booked, and where calls fall through. The voice agent is built around your business — not a generic script.
02
We configure and connect it
The Vapi-powered voice agent is wired to your number, calendar, and CRM, with the screening questions and routing rules your business runs on.
03
It answers from day one
Every call handled, screened, and logged. You get the booked jobs and the call records; the missed-call problem disappears.

Plans

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$197
/month

Silver

  • ✓300 minutes/month ($0.25/min overage)
  • ✓One calendar (Google Workspace or Microsoft 365)
  • ✓Call logging to your CRM
  • ✓1 dedicated phone number
  • ✓Setup in 5 business days
MOST POPULAR
$297
/month

Gold

  • ✓750 minutes/month ($0.20/min overage)
  • ✓Both Google Workspace + Microsoft 365 calendars
  • ✓Two-way CRM sync
  • ✓QuoteHook included ($49/mo value)
  • ✓24/7 SLA on urgent issues
  • ✓Setup in 3 business days
$397
/month

Platinum

  • ✓1,500 minutes/month ($0.18/min overage)
  • ✓Multi-calendar routing
  • ✓Two-way sync to any major CRM
  • ✓Custom voice and branding
  • ✓Monthly call review with Geele Evans
  • ✓White-glove setup in 2 business days

Not sure which fits? Book a free 15-minute call → SMS-based caller confirmations require Twilio A2P 10DLC carrier approval (one to three weeks); voice answering goes live within the standard setup window.

Questions, answered

Does it handle peak-season call volume?

Yes — that’s the point. It answers every call at once during a cold snap or heat wave, so no emergency rings out while your team is already on the phone or on a roof.

Can it book into our dispatch calendar?

Yes. It books service calls directly into Google Workspace or Microsoft 365 and logs the job details to your CRM. Gold and Platinum connect both calendar platforms.

How does it know what’s an emergency?

It runs your rules. No-heat, no-cool, gas smell, or whatever you define gets flagged urgent and routed to your on-call tech; routine work gets scheduled.

Do we keep our existing number?

Yes. Forward your current line or use a dedicated number we provision. Callers never see a change.

How much does it cost?

Plans start at $197/month (Silver, 300 minutes). Gold is $297 and Platinum is $397, adding minutes, integrations, and a monthly call review. Setup is included.

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