Plumber Answering Service — Catch Every Emergency Call | Borne Systems
/// PLUMBING

A burst pipe won’t wait for business hours.

An answering service for plumbers that answers every call around the clock, screens the flood from the quote request, books the job, and routes the emergencies to your on-call tech.

See plans →Hear it live: (203) 780-5527

Water doesn’t care that it’s 2am

01 — 04
A burst pipe or backed-up main is a panic call, and a panicked homeowner calls the first plumber who answers — not the one whose voicemail they reach. Miss that call and you miss the emergency rate and the repeat customer behind it. The jobs with the highest urgency are the ones most likely to come in after hours.

What it handles

02 — 04
Answer
Picks up at any hour
Nights, weekends, and the moment a pipe lets go. Every caller reaches a real conversation instead of voicemail.
Screen
Flood vs. quote request
Active leaks and floods get flagged as emergencies; estimates and routine work get captured and scheduled.
Book
Schedules the visit
Captures the address, the problem, and the access details, then books the job into your calendar on the call.
Route
Emergencies to the on-call tech
Sends true emergencies straight to whoever’s on call, and logs everything else to your CRM for follow-up.

How it works

03 — 04
01
We learn how your phone works
Who answers today, what callers ask, how jobs get booked, and where calls fall through. The voice agent is built around your business — not a generic script.
02
We configure and connect it
The Vapi-powered voice agent is wired to your number, calendar, and CRM, with the screening questions and routing rules your business runs on.
03
It answers from day one
Every call handled, screened, and logged. You get the booked jobs and the call records; the missed-call problem disappears.

Plans

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$197
/month

Silver

  • ✓300 minutes/month ($0.25/min overage)
  • ✓One calendar (Google Workspace or Microsoft 365)
  • ✓Call logging to your CRM
  • ✓1 dedicated phone number
  • ✓Setup in 5 business days
MOST POPULAR
$297
/month

Gold

  • ✓750 minutes/month ($0.20/min overage)
  • ✓Both Google Workspace + Microsoft 365 calendars
  • ✓Two-way CRM sync
  • ✓QuoteHook included ($49/mo value)
  • ✓24/7 SLA on urgent issues
  • ✓Setup in 3 business days
$397
/month

Platinum

  • ✓1,500 minutes/month ($0.18/min overage)
  • ✓Multi-calendar routing
  • ✓Two-way sync to any major CRM
  • ✓Custom voice and branding
  • ✓Monthly call review with Geele Evans
  • ✓White-glove setup in 2 business days

Not sure which fits? Book a free 15-minute call → SMS-based caller confirmations require Twilio A2P 10DLC carrier approval (one to three weeks); voice answering goes live within the standard setup window.

Questions, answered

Will it catch after-hours emergencies?

Yes. It answers 24/7 and routes active leaks, floods, and no-water calls to your on-call tech immediately, so the emergency rate doesn’t walk to a competitor.

Can it book into our calendar and CRM?

Yes. It books directly into Google Workspace or Microsoft 365 and logs every job to your CRM. Gold and Platinum sync both calendar platforms two-way.

Can it tell an emergency from an estimate?

Yes. It screens on the questions you define — active water, no water, sewage — and escalates the urgent ones while scheduling the rest.

Do we keep our existing number?

Yes. Forward your current line or use a dedicated number we provision.

How much does it cost?

Plans start at $197/month (Silver, 300 minutes). Gold is $297 and Platinum is $397, adding minutes, integrations, and a monthly call review. Setup is included.

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